We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of wikiya.fr (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
10 Aug 2022 22:06
Amazing, also has a zip, came earlier than expected, no communication with store, will buy again.
10 Aug 2022 10:36
9 Aug 2022 15:00
bought the bunny and bear one, cute addition to my collection!!! They are so soft!
9 Aug 2022 12:03
so so cute!! i love this plush, the material is soft and looks almost exactly like the picture! i would compare it to a squishmallow but with a bit more dense stuffing! once i got him out of the package he smelt a bit weird but it wore off fairly quick, nothing major!
9 Aug 2022 11:41
Amazing! It's so full and fluffy, feels so smooth and nice, even bigger than I would've expected and all in all would only recommend.
7 Aug 2022 19:15
I love it so much! It’s exactly like the picture and it’s so adorable.
6 Aug 2022 08:07
Perfect! Very sweet. I love
5 Aug 2022 04:03
cutest teddy ever just like in the picture it's true to size and very soft also came quite quickly
4 Aug 2022 21:33
I love it so much! It’s so soft and the material is amazing.
4 Aug 2022 00:13
very cute and true to the size. it's very soft and squishy. took about a month to get here. bout to cuddle it all night ‼️
3 Aug 2022 06:03
they look so cute and match the picture, the packaging was also great! took just over 2 weeks to arrive.
1 Aug 2022 11:14
Like the photo, it's beautiful I recommend store!
31 Jul 2022 02:37
Super soft but Really never seen exactly as in the picture and it arrived in 10 days very fast
31 Jul 2022 01:01
Everything came quickly, satisfied, everyone, pleasantly surprised the size and softness of the toy)
29 Jul 2022 04:13
super weich und süss, kam schnell an
28 Jul 2022 15:52
It’s so cute I love him he looks just like the pictures <3 <3
28 Jul 2022 06:32
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.