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SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?Shipping time varies by location. These are our estimates:
|Location||*Estimated Shipping Time|
|United States||10-30 Business days|
|Canada, Europe||10-30 Business days|
|Australia, New Zealand||10-30 Business days|
|Central & South America||15-30 Business days|
|Asia||10-20 Business days|
|Africa||15-45 Business days|
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wikiya.fr (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
They're so sweet.
очень симпатичные,доча очень довольна,в подарочек положили красную ниточку,спасибо.
As in the picture. I loved. It's fast. Thank you store. Recommend.
Very beautiful and cute mittens! The face of the seals is made neatly, inside the mittens are warm. On the button, the upper part is fastened well and quickly. Also the store put a gift in the form of a bracelet! Very satisfied!
Of course not as cute as in the photo, but cute. My daughter was big. Does not give, says that it will still wear
Thank you. Soft. Fit on an adult hand
Are Great such as the picture for this I received small gift Thank you
Very cute and soft gloves, soft.
Product corresponds to the description, soft mittens with artificial fur, will be a good gift to my daughter, I recommend
I ordered 2. Oct. Has received 29. OCT. material soft, pleasant to the body. But I do not know how much it will be convenient to wear.
Cute soft, warm I am zachwycona Thank you
Didn't read the description properly, thought this will be for kids but it's for adults.
Спасибо. Товар получила. Заказывала младшей внучке. Ей понравилось.Они такие классные, мягкие и надеюсь что тёплые, а главное удобные, пальчики открыты, а когда холодно можно их закрыть.
Gloves are cool, the girl is delighted. Thank you store.
милейшие варежки,мягкие и тёплые.
Arrived fast. fuzzy inside and out. Soft. Only complaints center on my not thinking things through. Cat face is inside palm when the glove is "closed" which means it will wear on things as you grasp them, and that there's an elastic loop to tie cat face back, not a snap. Just have to wear "open" all the time. Super cute though!
Very cute mittens. Exactly as in the picture.
According to the reviews, I expected the best, terrible. One dirty. Come quickly.
Same colour as shown in the pic - cute, fleece inside the gloves. Worth it.
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
Knowledgeable and professional support team is always happy to help you.
Check your order status online. As easy as that!