We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of wikiya.fr (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
1 Dec 2022 19:03
Sac à main! Je suis ravi)
1 Dec 2022 08:47
Le rose est plus foncé que sur la photo, je cherchais un rose doux plus pastel. Quand même un sac très mignon.
1 Dec 2022 07:48
Le sac est beau, je n'ai pas communiqué avec le concierge, j'en commanderai plus!!!
30 Nov 2022 16:06
Très beau, taille parfaite (ni très grand ni petit), les coutures sont bien faites, il a une doublure et le cuir synthétique ne sent pas le poisson. Excellent produit
28 Nov 2022 18:57
J'adore Tellement mignon! Bon marché mais bon pour le prix
28 Nov 2022 05:33
Mais le livreur m'a laissé la commande sur la porte de l'immeuble sans prévenir ni rien qui aurait pu me voler le colis, la prochaine fois, j'espère que ça n'arrivera plus car grâce à un voisin, il a pu me le prendre.
23 Nov 2022 08:28
je m'attendais à un sac un peu plus grand, mais il est très joli, le noeud est marron pas rose.... C'est pour faire un cadeau, j'espère qu'il lui plaira. Merci
22 Nov 2022 21:25
Sac très cool!
22 Nov 2022 21:02
Dans l'ensemble, j'ai adoré.
22 Nov 2022 19:02
Belle conversation avec le grand-père! Tout est en bon état, je recommande d'acheter
21 Nov 2022 15:41
Sac chic, prenez certainement. Mon argent vaut plus que ça.
21 Nov 2022 15:39
Sac merveilleux, tout comme dans la description!! La livraison est rapide et pratique, je recommande à tout le monde!!<3
19 Nov 2022 17:16
This is literally the cutest bag I’ve seen it looks exactly like the picture but 10x better if you thinking about it just DO IT !!!!!! I’ll deff be buying from store again
19 Nov 2022 14:21
Super mignon! Expédition rapide
19 Nov 2022 08:44
Je l'adore tellement je reçois un autre celui-ci j'aime vraiment je recommande de l'acheter n'hésitez pas vous allez adorer les résultats
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.