We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of wikiya.fr (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
15 Aug 2022 14:11
It's the most wonderful and beautiful notebook I 've ever seen.
15 Aug 2022 10:00
Beautiful stationary and fast delivery! Thank you so much!
14 Aug 2022 11:16
Very satisfied with my product, the whole product is very cute.
13 Aug 2022 03:28
You just can't go wrong with sharkbang! Every time I have ever ordered from them, everything is perfect. And this planner is beyond adorable!
12 Aug 2022 14:23
Thank goodness for Christmas for my granda niece
10 Aug 2022 09:13
The schedule is beautiful, it has no glider-like leaves.
9 Aug 2022 05:27
it came very fast,just 1 week to spain, pretty !
9 Aug 2022 02:55
Super nice, well wrapped, great
8 Aug 2022 09:21
Arrived safely at my recipient's residence just in time for Christmas! My recipient was really happy! Thanks store.
7 Aug 2022 23:42
Notepad well, just very beautiful! Everything is exactly the same as the new mail came in, there was very fast delivery. Seller recommend
7 Aug 2022 11:22
Excellent product. Beautiful notebook, even prettier than I imagined. I love it! Very nice and delicate details. He arrived in excellent condition and in good time. Thank you!
6 Aug 2022 06:58
Like the description very beautiful and arrived very fast in Brasil Manaus Amazons with less than 30 days
6 Aug 2022 03:34
Arrived safely. I was relieved by the quick response (^-^) It was cute and I was very happy to be able to purchase it. Thank you very much!
5 Aug 2022 14:01
It is perfect thank you a thousand times to the store I'm super happy
5 Aug 2022 07:32
It's beautiful! I love it, it's a fantastic agenda, I highly recommend it
5 Aug 2022 01:12
Exactly as described by the Tienda. My partner is delighted.
4 Aug 2022 04:22
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.