We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
*Estimated Shipping Time
10-30 Business days
10-30 Business days
Australia, New Zealand
10-30 Business days
Central & South America
15-30 Business days
10-20 Business days
15-45 Business days
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
If you did not receive the product within the guaranteed time( 60 days not including 2-5 day processing) you can request a refund or a reshipment.
If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
Your order did not arrive due to exceptional circumstances outside the control of wikiya.fr (i.e. not cleared by customs, delayed by a natural disaster).
Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Write a Review
16 Aug 2022 05:48
One hundred percent as in the photo
16 Aug 2022 03:56
Delivered very quickly, asked to pack well, so as not to spoil the shape of the bag-to the request responded, everything came without a single crease. many thanks to the store! I'm very happy! I recommend!
14 Aug 2022 03:33
Cargo arrived in 20 days to Turkey. Everything was as described. I recommend it. I loooovee it. Thank u ------------------------------------------------------------------------------------ Cargo arrived in Turkey around 20 days. It was really fast. Just a little PTT waiting. Things that kept you waiting like you were pulled out. If Ptt is close, you can go and get it by yourself, I think it'll get to you sooner. Except customs 14.44 Tl. Do you give to the postman or yourself go and received the Ptt'ye. The strap can be adjusted. They 've wrapped up a lot of stuff, it's very sheltered. Inside is very wide. I use the Samsung Galaxy M20 phone, and when I put it, it's a very large bag. I recommend I like it very much
13 Aug 2022 06:25
Wonderful handbag. Roomy and beautiful
13 Aug 2022 03:26
11 Aug 2022 08:50
11 Aug 2022 04:36
Great as in the photo shipped in 3 weeks
10 Aug 2022 02:51
Super satisfied with this article! Bigger than I imagined but it's very good like that. I was afraid that the colors are bland, but the yellow remains more or less the same as in the photo. The material is rather solid, looks like leather.
8 Aug 2022 17:29
Just amaaaazing the purse is super big you can even place your cell phone + wallet and there's still space. is gorgeous and perfect. it arrived super fast before I expected
8 Aug 2022 11:44
As in the picture))
8 Aug 2022 07:16
it's perfect! even though there were all this coronavirus problem going on, i got my package pretty quick and contact with store was really good too!
5 Aug 2022 03:56
the bag feels very strong, the colors are exactly the same and my phone fits easy! very happy!!!! thank you :)
4 Aug 2022 06:33
Product compatible with photo and description, nicely finished, fast delivery (about 2 weeks)
3 Aug 2022 13:42
Handbag cute, large, beautifully made. I'm in it enamoured. Zamówię another. Huge thanks for store. Very fast delivery. Brawo❤❤
Why Buy From Us
A few reasons why buy from us:
We try our best to make your shopping experience not only pleasant, seamless and hassle-free, but also secure.
Enjoy flexible international shipping services that currently operate in over 200 countries across the world.
It's okay to change your mind! You can send your order back for a full refund, we've got you covered with our full Buyer protection.
Brand new products are available on a regular basis.
We don't want you to choose between the best value and the best service. That's why we offer competitive pricing.
EXCELLENT CUSTOMER SERVICE
Knowledgeable and professional support team is always happy to help you.