SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wikiya.fr (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Took the size S. but it is very big still for a teenager 12 years. We use as pajamas)
The fabric is pretty thin, but is super comfy on the skin due to that. The colar is pretty wide for me personally, but that probably varies between the chosen size. Overall pretty nice.
Baby like
I love it. It’s nice material and the image is the same material
its really good
Beautiful fabric: 3
So, in Ukraine it came quickly somewhere in two and a half weeks, I ordered M, although the growth of 164 is quite large, it goes oversea, in principle, the print, the in principle, I liked everything, thank you to the store P.S. I love Mikan.
Definitely get a smaller size or two but I love it so much ♡
i absolutely love this! im 4'11 but i got a large as i wanted it oversized, its very comfy and the material is nice!
The daughter is very pleased! Soft jersey. It looks stylish.
Cudowna!! Material light convenient and enough Large
It took a while to come but the product is good
Aiya pancake vasche blouse toppsppp! Pleasant to the body and very large. In Irkutsk it came in a month. And if you are 175 tall, it is better to take either like me (XL) or slightly larger size. I'm sorry for the photkei krinsh, I'm just 20 years old (((who will give my feedback to that Lega in braw stars)).
Доставка быстрее, чем я ожидал. Товар качественный. Продавцу респект!
I haven't tried it on yet but it's just like the image
thin material, but comfy nd cute !! Delivery was fast, took like 2 weeks im satisfied <3 totally recommend buying