SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wikiya.fr (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Fast shipping. Sweatshirt goes oversea. On height 182 79 kg L size slightly too big
very nice stuff
Quickly to MSK got
Is rasuavel, the hood is a little tight in Cabela and tab a little big
All is well. Thinner than black
Very good fabric, the size was great for me, that have 186 cm height, and very cool style. Recommend!
though it was a little thicker, thicker than a shirt but not as thick as a hoodie, overall pretty cool
I brought a M, but I think I should get a S instead because it is a oversize hoodie and I think a size smaller would fit you best
Everything is cool, as in the picture)
I 1,80 took the size L Approached would not say that straight is excellent, it is very oversize Better take m it will be less baggy And so crazy cool thing
Товар пришел достаточно быстро, трек отслеживался. С размером не угадали, на 48 размер и рост 193 короткая и широкая. Но главное, что не устроило - очень тонкая ткань, это просто тонкая кофта, никак не толстовка.
It’s good stuff. I like it
This hoodie is dope. Right material, the signs are stitched and im really satisfied. L size is fine for me 183 cm and about 77 kg.
I bought it again at this store. I love this store. And I am satisfied with all the services of this store. I will buy again.
excited, exactly what I was expecting... worth to be waiting for.
Very cool sweatshirt! A thick thick hood, even hot in it, the fabric is very good. XL size is really huge, at 110 kg/182 cm a man gets laid up without problems and even looks good. I reached quickly enough, less than a month.
быстрая доставка. хорошего качества.
absolutely love this sweater, got the same one as my boyfriend has, should have went for the small as this one goes all the way down to my knees, love the hood on it
Slightly too big, I had to sew straps on the collar. Consider that if you take an oversize, as I do-you have to play sewing, otherwise the gate will be like a neckline))
Perfect, consistent with EU sizes.
Sizes are quite accurate, nice materials. Thicker and warmer than expected
The sweatshirt is cool. The store is great. I recommend to everyone
nice hoodie but you need the whole outfit for it to look that good,
Very nice, only wish the material was slightly thicker and the hood was larger.
Cool sweatshirt, pockets are small. Material Cotton