Frequently asked questions

How to search for products?

Search for products by entering the product name or keyword in the Search bar field at the top of any page. Try entering a general description. The more keywords you use, the less products you will get in the results page. When you find a product that interests you, simply click on the product name or image for more details.

How are the shipping costs calculated?

Shipping costs are calculated according to the shipping method (air, sea or land) and the weight / volume of the product. Different shipping companies have different rates, so it is best to check and compare what is most affordable and economical. For more details on the calculation of shipping costs, please contact us directly.

What is buyer protection?

Buyer protection is a set of guarantees that allow buyers to shop with confidence on our website.

You are protected when:

  • The item you ordered did not arrive within the time promised by the seller.
  • The item you received was not as described.
  • The item you received that was guaranteed to be authentic was wrong.
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