SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wikiya.fr (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Hudok $ uper, but this is clearly not an oversize, although I took the largest size (KSTA, reached only 9 days!!)
Hudok cool, but I thought the fabric would be denser, and so warm and pleasant to the body, came a little crumpled
Very cute and soft uwu
милое худи, красивый цвет, рисунок впечатан в ткань (не наклейка) внутри есть небольшой начесик, но не думаю что в нем будет достаточно тепло. торчащие нитки не заметила, но главный минус это пятно на правом плече, не знаю отстирается или нет :< заказывала 30.01.21, пришло насколько я поняла 22.02.21
Very cool hoodie)) I liked it
The picture is cool, the jacket is xinetic, it is better to order more size
The best product that I ordered, quite large warm and soft. I did not wish that I ordered very happy
Hoodie is a little small. And for small growth.
за свою цену прекрасная толстовка. принт при стирке не слезает. с продавцом не общались, доставили быстро
mum loves it, comes with velcro for the hair too thank you. arrived in 2 weeks
Not pts
To Moscow it came for 2 weeks) very satisfied, but slightly small-sized very warm, hoodie) INST: nadyapilippova _ ;)
Smaller than expected more like a medium even tho I got the largest size :,)
Sweatshirt Vry heat and pretty
Толстовка пришла в указанный срок, всё соответствует описанию, выглядет, как на фото, рисунок не наклейка, а печать... НО... толстовки для ХУДЕНЬКИХ подростков. Я выбрала размер XXL, но в объёме она все равно не оверсайз и капюшон маленький, просто, как дикоративный.
This hoodie is hella soft and I love it. Tho beware as the pink is significantly brighter in person and if you really want it to be oversized size up as it fits like a regular hoodie. Thank you!
Hoodie bombaaaa. oversize as desired, on the growth of 155 size L perfectly approached, fast enough delivery, very warm, pleasant to the body synthetics) the color of the pink-peach I advise everyone shorter❤& Middot;❤& Middot;
Not as big as I thought it would be but still really soft and cozy. Took a while to get here
Худак огонь, пришло всё четко. Примерно через месяц прилетел на почту (Москва). Я посмотрела отзывы только после подтверждения оплаты и посчитала, что я совершила ошибку, не посмотрев из раньше... Я увидела в отзывах, что принт на толстовке меньше, чем на фото у продавца и мне было немного страшно открыть посылку) Но да принт меньше, ненамного, мне все равно понравилась. Рукава и капюшон более мягкие и на вид натуральнее, чем место с принтом. Передняя часть больше смахивает на синтетику. Шнурки слабенькие) Я взяла L, чтобы был оверсайз (мой S), но надо было брать ещё больше.