SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wikiya.fr (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Same as in the photo. The very kind store.
Good air humidifier. Small, you can put anywhere, at least on the shelf. Two modes, constant and with breaks, there is a weak backlight in different colors, it turns off. The flow of steam is quite good. Silent. Inside the filter is installed, the length is 11 cm, but I think still it is necessary to pour filtered water. Powered by USB, cable included for 1 m. If after switching on does not steam, you need to pour more water. Humidifier is beautiful and very cute. I recommend.
Super. Quickly delivered. In Mo for 2 weeks. Silent. No clouds in the middle of the room. Very durable. With illumination.
Cool humidifier. Can work with or without illumination. Steam supply in two modes is variable or constant. Not noisy. I ordered with 5 filters plus one filter is already in it, total 6 filters. Children really liked it. Fluid flow is not large. The order reached three weeks to the Moscow region
Perfect Too Cute
It works fine, very small and cute. Delivered to the USA in over a month, passed the estimated delivering time almost 2 weeks but at least the store communicated
Perfect!! Ordered the 8.01 arrived on the 03.02. Matches the description. Too cute!!! Works perfectly. Ultra quiet!!! I recommend + + + + + + + +
Shipping 3 weeks, EMS China-> courier delivery service-> RF post, track type asxxxcn tracked all over the route. Humidifier came whole thanks to a good cardboard package. Full set as in the description. Works fine and very quiet, almost noiseless, there are two spraying modes: constant and intermittent. In addition, you can activate soft illumination. In general, a great thing and is good for a gift. I recommend!
The humidifier is here. I was very surprised when I received it. It's amazing, because it's so cute, it can adjust the water mist, which is very good: the sound is small, almost impossible! My heart will be noisy at night! perfect! Appearance material: simple and elegant appearance, small size, perfect! Humidification effect: Needless to say, the humidification effect is very good, don't worry about getting wet on the floor! perfect! Other features: How much water is clearly visible, not bad! It can be used during pregnancy or after delivery! Perfect, great, very moist