SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wikiya.fr (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Очень хороший продукт, несмотря на поврежденную упаковку при транспортировке, я думаю. Очень счастлив.
он очень ваушный. люблю его)
Очень хорошенький:) спасибо!
Very pretty :) Thanks!
Мой 10-месячный сын любит этот свет.
Приходите вовремя и уже любили. Просто дайте pat Q он меняет цвет KKKK
покупал 2 шт. Один пришёл полностью разряженным
my 10 month old son loves this light.
Come on time and already loving. Just give a pat Q it changes color KKKKK
В восторге! Дошел за 16 дней в Украину, упакован в коробочку, все работает, много цветов, несколько режимов
Delighted! Reached 16 days in Ukraine, packed in a box, everything works, many colors, several modes
Супер милая игрушка и ночник для моего сына, которого пугает темно. Он держит его везде сейчас. Мягкий сдавливаемый большой Бао и имеет 7 меняющихся цветов светодиодов. Настоятельно рекомендуемый товар и продавец. Супер быстрая Доставка к нам. Можно заряжать с помощью usb-кабеля, поставляется с ним. Погладьте его и он изменит цвет.
Какой лапочка , продавец хороший, рекомендую .. милейший светильник
Super cute toy and night light for my son, whom is afraid of the dark. He holds it everywhere now. Soft squeezable big Bao and have 7 colours changing LED. Highly recommend product and store. Super fast shipping to US. Can charge with USB cable, comes with it. Pat it and it change colours.
What a lucky man, the store is good, I recommend .. Cutest lamp
Отличный светильник, светит разными огнями. Ребенок очень доволен. Рекомендую к покупке.
Livraison très rapide (sous 10 jours environs), produit identique aux photos et à la description, carton abîmé mais n'a pas impacté l'objet, la couleur change à chaque fois qu'on le tape, avec 7 couleurs différentes + un mode couleur qui se change toute seule en progressif. Seul problème : la prise pour le recharger est très difficile à insérer.