SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
Location |
*Estimated Shipping Time |
United States |
10-30 Business days |
Canada, Europe |
10-30 Business days |
Australia, New Zealand |
10-30 Business days |
Central & South America |
15-30 Business days |
Asia |
10-20 Business days |
Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wikiya.fr (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Отличный чехол. Доставка до Московской области примерно 35-40 дней. Именно то, что я хотела. Цвет яркий, упакован хорошо₽
Super goods for a super price! 150R!
Everything came as in the description
Took about a month to arrive, the avacado and sailor moon pop sockets are amazing! All the cases are great. My mushroom came not painted properly :( he has red on his face, but that’s ok. My no face came dirty right on his face but it doesn’t seem to come off. Over all satisfied, but a little sad about the mushroom and no face.
love how it fits my phone,, easy to take off. not protective,, but i wasn’t looking for a protective case i was looking for a cute case and i got it !
It came quickly, about 2 weeks, packed perfectly, ordered a second time, I recommend the store
Bought it for my friend she loved it!!
Schnell Lieferung und die Telefon Hülle ganz hübsch.
I ordered a 25/11/2020 cover together with another case from the same store, I did not communicate with the store about this case. It came quickly enough in 2 weeks. The cover is very beautiful, all as in the picture, tactile is nice. Popsoket in the form of avocado is very cute, the adhesive part does not inspire confidence, I'm afraid that it can fall off. And so the cover is good for 175₽ class! After operation, I will add that and how
Paid 15.06. Got 11.07. The cover is excellent sorry that it came with a spot. The argument didn't open. In general, the purchase is happy.
I’ve never written the review before but this time I had to. This is really cute and nice :) Loveeeee it!!! Shipping was also really fast!
It fits my iphone 11 perfectly. It’s sleek. It came pretty quickly in just 2 weeks. The case is greener in person than in my pic.
Silly and cute
As expected took less than a month to arrive so that’s a plus
I loved the product. It's just as it is in the description. It came very well I find, though at the moment of uncovering it, it came crooked, when I put it on the cell phone it was perfect.
Very cute and comfortable, the photo corresponds!) in Belarus there was a month and a half
So beautiful just as an image described, and the avocado is so cute I like how you can put your fingers through and you can adjust as you like, not very much screen Protection so wouldn’t recommend if you’re clumsy but it is cute and I love it.
The order was sent very quickly, it came to Moscow in 11 days
it’s so cute and my sister is in love with it! thank you!!
Bonito