SHIPPING & DELIVERY
We are proud to offer international shipping services that currently operate in over 150 countries and islands world wide. Nothing means more to us than bringing our customers great value and service. We will continue to grow to meet the needs of all our customers, delivering a service beyond all expectation anywhere in the world.
How do you ship packages?
Packages from our warehouse in China will be shipped by ePacket or EMS depending on the weight and size of the product. Packages shipped from our US warehouse are shipped through USPS.
Do you ship worldwide?
Yes. We provide free shipping to over 150 countries around the world. However, there are some locations we are unable to ship to. If you happen to be located in one of those countries we will contact you.
What about customs?
We are not responsible for any custom fees once the items have shipped. By purchasing our products, you consent that one or more packages may be shipped to you and may get custom fees when they arrive to your country.
How long does shipping take?
Shipping time varies by location. These are our estimates:
| Location |
*Estimated Shipping Time |
| United States |
10-30 Business days |
| Canada, Europe |
10-30 Business days |
| Australia, New Zealand |
10-30 Business days |
| Central & South America |
15-30 Business days |
| Asia |
10-20 Business days |
| Africa |
15-45 Business days |
*This doesn’t include our 2-5 day processing time.
Do you provide tracking information?
Yes, you will receive an email once your order ships that contains your tracking information. If you haven’t received tracking info within 5 days, please contact us.
My tracking says “no information available at the moment”.
For some shipping companies, it takes 2-5 business days for the tracking information to update on the system. If your order was placed more than 5 business days ago and there is still no information on your tracking number, please contact us.
Will my items be sent in one package?
For logistical reasons, items in the same purchase will sometimes be sent in separate packages, even if you've specified combined shipping.
If you have any other questions, please contact us and we will do our best to help you out.
REFUNDS & RETURNS POLICY
Order cancellation
All orders can be cancelled until they are shipped. If your order has been paid and you need to make a change or cancel an order, you must contact us within 12 hours. Once the packaging and shipping process has started, it can no longer be cancelled.
Refunds
Your satisfaction is our #1 priority. Therefore, you can request a refund or reshipment for ordered products if:
- If you did not receive the product within the guaranteed time( 60 days not including 2-5 day processing) you can request a refund or a reshipment.
- If you received the wrong item you can request a refund or a reshipment.
We do not issue the refund if:
- Your order did not arrive due to factors within your control (i.e. providing the wrong shipping address)
- Your order did not arrive due to exceptional circumstances outside the control of wikiya.fr (i.e. not cleared by customs, delayed by a natural disaster).
- Other exceptional circumstances outside the control of
*You can submit refund requests within 15 days after the guaranteed period for delivery (60 days) has expired. You can do it by sending a message on Contact Us page
If you are approved for a refund, then your refund will be processed, and a credit will automatically be applied to your credit card or original method of payment, within 14 days.
Exchanges
If for any reason you would like to exchange your product, perhaps for a different size in clothing. You must contact us first and we will guide you through the steps.
Please do not send your purchase back to us unless we authorise you to do so.
Bouteille entière soignée, légèrement plus épaisse que je ne le regrette. Mais soyez pratique.
Excellent produit
Beau et résistant
Comme sur la photo
Super bouteille, tout va bien. Super emballé! Je recommande.
J'arrive 20 jours au chili, je recommande, comme sur la photo
J'adore, c'est trop beau
Ma sœur a la rose de cette bouteille et elle est géniale. J'ai acheté le vert mais je n'ai pas aimé la paille, elle est super différente de la sienne, ce n'est pas cool. Mais c'est une très jolie bouteille, seule la paille laisse à désirer à mon avis
Très beau! J'ai adoré
Super bouteille, grande, livraison rapide, sans odeur, bon plastique!
Très beau!!
Produit conforme à l'annonce, envoi rapide et très bien emballé.
Vraiment bon
Très bon produit.
Arrivé très vite et est identique à la photo
Ótima garrafa, com capacidade de 2L e um pouco mais.
Arrivée dans les temps vers la France, le colis est bien emballé et rembourré. Je recommande vivement
Really good, I love it
C'est belle belle j'aime beaucoup merci Acheter des tees plus
Très pratique
Belle bouteille, comme sur la photo. Arrivé en très bon état. J'adore!
Une bouteille magnifique de couleur pourpre comme je l'ai demandé bonne taille vous venait avec un ruban pour l'accrocher elle porte une paille intégrée pour une plus grande utilité elle est résistante et aucune mauvaise odeur l'expédition a pris deux semaines
La bouteille est belle et identique aux images de l'annonce. Envoi rapide. Je recommande le magasin. Si vous voulez plus de détails, accédez à la chaîne YT, il s'appelle juste SERAFIM. J'y montre toujours mes achats de Shopee.
J'aime cette couleur
Arrivé vite et bien!